About
Discover Freshdesk Omnichannel Suite,
the most complete customer service and CRM solution
Trusted by over 50.000 companies worldwide
Make every conversation with every customer valuable, and make sure your service agents give the customer what they ask for. Guaranteed more satisfied customers and employees within 3 months!
Satisfy the customer without effort
Simplify every experience and make it easy for customers by providing the support that meets their expectations, through the channel they choose.
Make sure every agent can give what the customer wants
Give agents more context and automation so they proactively know what the customer wants and can advise the best course of action.
Service in top gear
Quickly set up remarkable customer service. Our customers achieve higher productivity in less than three months and innovate your services faster with the NEO platform.
More information
| Suitable for: | B2C, B2B and wholesalers, SMEs, Large companies, Multinationals, Non-Profit organizations |
|---|---|
| Nations: | The Netherlands, Belgium, Germany, France, United States, Europe, Worldwide |
| Languages: | Dutch, English, German, Spanish, French, Portuguese |
| Ecommerce platforms: | Magento, WooCommerce, Shopify, Shopware, Prestashop interface, bigcommerce, Salesforce commerce cloud, Spree commerce |
| Email marketing platforms: | Mailchimp |
| Chat channels: | Telegram, Web chat, WhatsApp |
| Hosting: | Software As A Service (SAAS) |
